{"id":8867,"date":"2025-02-25T23:39:42","date_gmt":"2025-02-25T23:39:42","guid":{"rendered":"https:\/\/lostinn.alexrod.pt\/?page_id=8867"},"modified":"2025-06-06T15:21:25","modified_gmt":"2025-06-06T15:21:25","slug":"terms","status":"publish","type":"page","link":"https:\/\/lostinn.eu\/pt\/porto\/terms\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8867\" class=\"elementor elementor-8867\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45b5923 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"45b5923\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e39f301\" data-id=\"e39f301\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4972d0c elementor-widget elementor-widget-kinsley-intro\" data-id=\"4972d0c\" data-element_type=\"widget\" data-widget_type=\"kinsley-intro.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <!-- banner -->\n    <section class=\"knsl-banner-simple knsl-transition-bottom\">\n      \n\t  \n      <div class=\"container\">\n        <div class=\"row\">\n          <div class=\"col-lg-12\">\n\n            <div class=\"knsl-center knsl-title-frame\">\n                            <h1 class=\"knsl-title--h knsl-mb-20 knsl-h1-inner\">\n                <span >\n                    Termos e Condi\u00e7\u00f5es                <\/span>\n              <\/h1>\n                                          <p class=\"knsl-text knsl-mb-30\">\n                <span >\n                    Before booking your stay at Lost Inn, please take a moment to review our terms and conditions. Whether you're choosing a flexible rate or a non-refundable option, it's important to understand our policies on cancellations, payments, group bookings, guest eligibility, and data protection. Our goal is to make your experience smooth and transparent - so you can focus on enjoying your time with us in Lisbon or Porto!                <\/span>\n              <\/p>\n              \n              <ul class=\"knsl-breadcrumbs\"><li><a href=\"https:\/\/lostinn.eu\/pt\" title=\"Lostinn\">Hostels<\/a><\/li><li><a href=\"https:\/\/lostinn.eu\/pt\/porto\/\">Porto Hostel<\/a><\/li><li class=\"tst-active\"><a><\/a><\/li><\/ul>\n            <\/div>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <!-- banner end -->\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcacaa5 e-flex e-con-boxed e-con e-parent\" data-id=\"dcacaa5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf7271 elementor-widget elementor-widget-text-editor\" data-id=\"5cf7271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Age Restrictions<\/strong><\/h3><p>According to our policy, the admission is restricted to people between 16 and 45 years old.<br \/>Lost Inn Porto is a youth-focused social hostel, designed for travellers who are looking to meet new people, engage in social activities and enjoy a lively, friendly atmosphere.<\/p><p>As part of our identity, we promote shared experiences, music, group dinners, and daily social gatherings. If you&#8217;re looking for a quiet, early-to-bed environment, we may not be the right fit. We want to ensure that all our guests feel comfortable and free to connect, chat, and make the most of their time with us &#8211; without feeling like they have to tiptoe around the hostel.<\/p><p>Thank you for understanding and helping us keep the Lost Inn vibe alive.<\/p><h3><strong data-start=\"186\" data-end=\"204\">Standard Rates<\/strong><\/h3><p class=\"\" data-start=\"205\" data-end=\"439\">Our <strong data-start=\"209\" data-end=\"226\">standard rate<\/strong> is our more flexible option. You can cancel your reservation <strong data-start=\"288\" data-end=\"331\">free of charge up to 2 days (inclusive)<\/strong> before your arrival date. If you cancel <strong data-start=\"372\" data-end=\"393\">after that period<\/strong>, you will be charged for the <strong data-start=\"423\" data-end=\"438\">first night<\/strong>.<\/p><p class=\"\" data-start=\"441\" data-end=\"739\">Please note that if you choose this rate, <strong data-start=\"483\" data-end=\"553\">no charges will be made to your credit card at the time of booking<\/strong>. Your credit card information is kept solely to secure your reservation. <strong data-start=\"627\" data-end=\"663\">Payment will be made at check-in<\/strong>, unless the penalty for the first night applies due to a late cancellation.<\/p><hr class=\"\" data-start=\"741\" data-end=\"744\" \/><h3 class=\"\" data-start=\"746\" data-end=\"774\"><strong data-start=\"750\" data-end=\"774\">Non-Refundable Rates<\/strong><\/h3><p class=\"\" data-start=\"775\" data-end=\"1081\">Now more than ever, we understand the need for flexibility. That\u2019s why our <strong data-start=\"850\" data-end=\"889\">non-refundable rate is now flexible<\/strong>. This means that you can change your reservation <strong data-start=\"939\" data-end=\"992\">up to 2 days (inclusive) before your arrival date<\/strong>, and the amount already charged will be <strong data-start=\"1033\" data-end=\"1053\">used as a credit<\/strong> for your new booking dates.<\/p><p class=\"\" data-start=\"1083\" data-end=\"1384\">If you select the non-refundable rate, your <strong data-start=\"1127\" data-end=\"1189\">credit card may be charged for the full amount at any time<\/strong> after booking. If the card is declined, we will contact you for an alternative payment method. Your reservation <strong data-start=\"1302\" data-end=\"1383\">will be cancelled if we do not receive a valid payment method within 24 hours<\/strong>.<\/p><hr class=\"\" data-start=\"1386\" data-end=\"1389\" \/><h3 class=\"\" data-start=\"1391\" data-end=\"1425\"><strong data-start=\"1395\" data-end=\"1425\">Other Terms and Conditions<\/strong><\/h3><p class=\"\" data-start=\"1427\" data-end=\"1642\"><strong data-start=\"1427\" data-end=\"1441\">Admission: <\/strong>Admission can also be denied to people under visible Influence of Alcohol or other substances.<br \/><strong data-start=\"1644\" data-end=\"1655\">Groups: <\/strong>Different conditions apply for group bookings. If your reservation includes <strong data-start=\"1734\" data-end=\"1756\">more than 8 people<\/strong>, please contact us at <strong data-start=\"1779\" data-end=\"1814\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1781\" data-end=\"1812\">groups-lostinnlisbon@lostinn.eu<\/a><\/strong>.<br \/><strong>Room allocation: <\/strong>If your booking is <strong data-start=\"1838\" data-end=\"1864\">not for a private room<\/strong>, we <strong data-start=\"1869\" data-end=\"1889\">cannot guarantee<\/strong> that all members of your group will be assigned to the same room.<\/p><hr class=\"\" data-start=\"1957\" data-end=\"1960\" \/><h3 class=\"\" data-start=\"1962\" data-end=\"1985\"><strong data-start=\"1966\" data-end=\"1985\">Data Protection<\/strong><\/h3><p class=\"\" data-start=\"1988\" data-end=\"2185\">&#8211; Your personal data will only be used to <strong data-start=\"2028\" data-end=\"2079\">communicate with you regarding your reservation<\/strong> or to <strong data-start=\"2086\" data-end=\"2124\">inform you about our social events<\/strong>. Any other use will require your <strong data-start=\"2158\" data-end=\"2184\">explicit prior consent<\/strong>.<br \/>&#8211; You can exercise your data protection rights (<strong data-start=\"2234\" data-end=\"2314\">access, rectification, erasure, restriction, objection, and data portability<\/strong>) by emailing <strong data-start=\"2328\" data-end=\"2365\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2330\" data-end=\"2363\">bookings-lostinnlisbon@lostinn.eu<\/a><\/strong>.<br \/>&#8211; <strong data-start=\"2369\" data-end=\"2385\">Lost Inn Lda<\/strong>, headquartered at <strong data-start=\"2404\" data-end=\"2445\">Beco dos Ap\u00f3stolos 6, 1200-028 Lisbon<\/strong>, is the <strong data-start=\"2454\" data-end=\"2473\">data controller<\/strong>. Your data will be retained for <strong data-start=\"2506\" data-end=\"2523\">up to 2 years<\/strong>, stored on a secure server with restricted access, and protected through secure communication protocols.<\/p><hr class=\"\" data-start=\"2630\" data-end=\"2633\" \/><h3 class=\"\" data-start=\"2635\" data-end=\"2666\"><strong data-start=\"2639\" data-end=\"2666\">Booking Engine Provider<\/strong><\/h3><p class=\"\" data-start=\"2667\" data-end=\"2743\">This booking engine is provided by <strong data-start=\"2702\" data-end=\"2729\">FrontDesk Master Ltd UK<\/strong>. Please note:<\/p><p class=\"\" data-start=\"2746\" data-end=\"2815\">&#8211; FrontDesk Master Ltd does <strong data-start=\"2772\" data-end=\"2814\">not own or operate any travel services<\/strong>.<br \/>&#8211; The <strong data-start=\"2822\" data-end=\"2847\">contractual agreement<\/strong> is between <strong data-start=\"2859\" data-end=\"2883\">you and the property<\/strong>, not FrontDesk Master Ltd.<br \/>&#8211; For booking amendments or cancellations, you must contact the <strong data-start=\"2975\" data-end=\"2996\">property directly<\/strong>.<br \/>&#8211; Any <strong data-start=\"3004\" data-end=\"3072\">prepayment made during the reservation process is non-refundable<\/strong>.<br \/>&#8211; Every effort is made to ensure the property processes your booking correctly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Before booking your stay at Lost Inn, please take a moment to review our terms and conditions&#8230;. <span class=\"knsl-el-more\"><a href=\"https:\/\/lostinn.eu\/pt\/porto\/terms\/\" class=\"knsl-btn\">Read more<span class=\"screen-reader-text\">Read more&nbsp;Terms &amp; Conditions<\/span><\/a><\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":8861,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8867","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/comments?post=8867"}],"version-history":[{"count":20,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8867\/revisions"}],"predecessor-version":[{"id":9475,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8867\/revisions\/9475"}],"up":[{"embeddable":true,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8861"}],"wp:attachment":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/media?parent=8867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}