{"id":8595,"date":"2024-12-05T11:55:37","date_gmt":"2024-12-05T11:55:37","guid":{"rendered":"https:\/\/lostinn.alexrod.pt\/?page_id=8595"},"modified":"2025-06-06T15:15:22","modified_gmt":"2025-06-06T15:15:22","slug":"terms","status":"publish","type":"page","link":"https:\/\/lostinn.eu\/pt\/lisbon\/terms\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8595\" class=\"elementor elementor-8595\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45b5923 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"45b5923\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e39f301\" data-id=\"e39f301\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4972d0c elementor-widget elementor-widget-kinsley-intro\" data-id=\"4972d0c\" data-element_type=\"widget\" data-widget_type=\"kinsley-intro.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <!-- banner -->\n    <section class=\"knsl-banner-simple knsl-transition-bottom\">\n      \n\t  \n      <div class=\"container\">\n        <div class=\"row\">\n          <div class=\"col-lg-12\">\n\n            <div class=\"knsl-center knsl-title-frame\">\n                            <h1 class=\"knsl-title--h knsl-mb-20 knsl-h1-inner\">\n                <span >\n                    Termos e Condi\u00e7\u00f5es                <\/span>\n              <\/h1>\n                                          <p class=\"knsl-text knsl-mb-30\">\n                <span >\n                    Before booking your stay at Lost Inn, please take a moment to review our terms and conditions. Whether you're choosing a flexible rate or a non-refundable option, it's important to understand our policies on cancellations, payments, group bookings, guest eligibility, and data protection. Our goal is to make your experience smooth and transparent - so you can focus on enjoying your time with us in Lisbon or Porto!                <\/span>\n              <\/p>\n              \n              <ul class=\"knsl-breadcrumbs\"><li><a href=\"https:\/\/lostinn.eu\/pt\" title=\"Lostinn\">Hostels<\/a><\/li><li><a href=\"https:\/\/lostinn.eu\/pt\/lisbon\/\">Hostel Lisboa<\/a><\/li><li class=\"tst-active\"><a><\/a><\/li><\/ul>\n            <\/div>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <!-- banner end -->\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcacaa5 e-flex e-con-boxed e-con e-parent\" data-id=\"dcacaa5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf7271 elementor-widget elementor-widget-text-editor\" data-id=\"5cf7271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong data-start=\"186\" data-end=\"204\">Standard Rates<\/strong><\/h3><p class=\"\" data-start=\"205\" data-end=\"439\">Our <strong data-start=\"209\" data-end=\"226\">standard rate<\/strong> is our more flexible option. You can cancel your reservation <strong data-start=\"288\" data-end=\"331\">free of charge up to 2 days (inclusive)<\/strong> before your arrival date. If you cancel <strong data-start=\"372\" data-end=\"393\">after that period<\/strong>, you will be charged for the <strong data-start=\"423\" data-end=\"438\">first night<\/strong>.<\/p><p class=\"\" data-start=\"441\" data-end=\"739\">Please note that if you choose this rate, <strong data-start=\"483\" data-end=\"553\">no charges will be made to your credit card at the time of booking<\/strong>. Your credit card information is kept solely to secure your reservation. <strong data-start=\"627\" data-end=\"663\">Payment will be made at check-in<\/strong>, unless the penalty for the first night applies due to a late cancellation.<\/p><hr class=\"\" data-start=\"741\" data-end=\"744\" \/><h3 class=\"\" data-start=\"746\" data-end=\"774\"><strong data-start=\"750\" data-end=\"774\">Non-Refundable Rates<\/strong><\/h3><p class=\"\" data-start=\"775\" data-end=\"1081\">Now more than ever, we understand the need for flexibility. That\u2019s why our <strong data-start=\"850\" data-end=\"889\">non-refundable rate is now flexible<\/strong>. This means that you can change your reservation <strong data-start=\"939\" data-end=\"992\">up to 2 days (inclusive) before your arrival date<\/strong>, and the amount already charged will be <strong data-start=\"1033\" data-end=\"1053\">used as a credit<\/strong> for your new booking dates.<\/p><p class=\"\" data-start=\"1083\" data-end=\"1384\">If you select the non-refundable rate, your <strong data-start=\"1127\" data-end=\"1189\">credit card may be charged for the full amount at any time<\/strong> after booking. If the card is declined, we will contact you for an alternative payment method. Your reservation <strong data-start=\"1302\" data-end=\"1383\">will be cancelled if we do not receive a valid payment method within 24 hours<\/strong>.<\/p><hr class=\"\" data-start=\"1386\" data-end=\"1389\" \/><h3 class=\"\" data-start=\"1391\" data-end=\"1425\"><strong data-start=\"1395\" data-end=\"1425\">Other Terms and Conditions<\/strong><\/h3><p class=\"\" data-start=\"1427\" data-end=\"1642\"><strong data-start=\"1427\" data-end=\"1441\">Admission: <\/strong>Admission is restricted to guests aged <strong data-start=\"1483\" data-end=\"1514\">between 16 and 45 years old<\/strong>. We also reserve the right to deny admission to guests who appear to be under the influence of <strong data-start=\"1610\" data-end=\"1641\">alcohol or other substances<\/strong>.<br \/><strong data-start=\"1644\" data-end=\"1655\">Groups: <\/strong>Different conditions apply for group bookings. If your reservation includes <strong data-start=\"1734\" data-end=\"1756\">more than 8 people<\/strong>, please contact us at <strong data-start=\"1779\" data-end=\"1814\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1781\" data-end=\"1812\">groups-lostinnlisbon@lostinn.eu<\/a><\/strong>.<br \/><strong>Room Allocation: <\/strong>If your booking is <strong data-start=\"1838\" data-end=\"1864\">not for a private room<\/strong>, we <strong data-start=\"1869\" data-end=\"1889\">cannot guarantee<\/strong> that all members of your group will be assigned to the same room.<\/p><hr class=\"\" data-start=\"1957\" data-end=\"1960\" \/><h3 class=\"\" data-start=\"1962\" data-end=\"1985\"><strong data-start=\"1966\" data-end=\"1985\">Data Protection<\/strong><\/h3><p class=\"\" data-start=\"1988\" data-end=\"2185\">&#8211; Your personal data will only be used to <strong data-start=\"2028\" data-end=\"2079\">communicate with you regarding your reservation<\/strong> or to <strong data-start=\"2086\" data-end=\"2124\">inform you about our social events<\/strong>. Any other use will require your <strong data-start=\"2158\" data-end=\"2184\">explicit prior consent<\/strong>.<br \/>&#8211; You can exercise your data protection rights (<strong data-start=\"2234\" data-end=\"2314\">access, rectification, erasure, restriction, objection, and data portability<\/strong>) by emailing <strong data-start=\"2328\" data-end=\"2365\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2330\" data-end=\"2363\">bookings-lostinnlisbon@lostinn.eu<\/a><\/strong>.<br \/>&#8211; <strong data-start=\"2369\" data-end=\"2385\">Lost Inn Lda<\/strong>, headquartered at <strong data-start=\"2404\" data-end=\"2445\">Beco dos Ap\u00f3stolos 6, 1200-028 Lisbon<\/strong>, is the <strong data-start=\"2454\" data-end=\"2473\">data controller<\/strong>. Your data will be retained for <strong data-start=\"2506\" data-end=\"2523\">up to 2 years<\/strong>, stored on a secure server with restricted access, and protected through secure communication protocols.<\/p><hr class=\"\" data-start=\"2630\" data-end=\"2633\" \/><h3 class=\"\" data-start=\"2635\" data-end=\"2666\"><strong data-start=\"2639\" data-end=\"2666\">Booking Engine Provider<\/strong><\/h3><p class=\"\" data-start=\"2667\" data-end=\"2743\">This booking engine is provided by <strong data-start=\"2702\" data-end=\"2729\">FrontDesk Master Ltd UK<\/strong>. Please note:<\/p><p class=\"\" data-start=\"2746\" data-end=\"2815\">&#8211; FrontDesk Master Ltd does <strong data-start=\"2772\" data-end=\"2814\">not own or operate any travel services<\/strong>.<br \/>&#8211; The <strong data-start=\"2822\" data-end=\"2847\">contractual agreement<\/strong> is between <strong data-start=\"2859\" data-end=\"2883\">you and the property<\/strong>, not FrontDesk Master Ltd.<br \/>&#8211; For booking amendments or cancellations, you must contact the <strong data-start=\"2975\" data-end=\"2996\">property directly<\/strong>.<br \/>&#8211; Any <strong data-start=\"3004\" data-end=\"3072\">prepayment made during the reservation process is non-refundable<\/strong>.<br \/>&#8211; Every effort is made to ensure the property processes your booking correctly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Before booking your stay at Lost Inn, please take a moment to review our terms and conditions&#8230;. <span class=\"knsl-el-more\"><a href=\"https:\/\/lostinn.eu\/pt\/lisbon\/terms\/\" class=\"knsl-btn\">Read more<span class=\"screen-reader-text\">Read more&nbsp;Terms &amp; Conditions<\/span><\/a><\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":8199,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8595","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/comments?post=8595"}],"version-history":[{"count":17,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8595\/revisions"}],"predecessor-version":[{"id":9472,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8595\/revisions\/9472"}],"up":[{"embeddable":true,"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/pages\/8199"}],"wp:attachment":[{"href":"https:\/\/lostinn.eu\/pt\/wp-json\/wp\/v2\/media?parent=8595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}